Actions are escalated issues that can be assigned to others and can be linked to alerts
Refer to CIM Help Centre for an explanation of how actions work (support link).
Action ids
Overview of default action ids, descriptions and associations found in the action payload.
assignee_ids
The id of the user assigned to the action. Query the Users endpoint for details.
equipment_ids
The id of all the equipment associated with the action. Query the Equipment endpoint for details.
status_id
| status_id | Description |
|---|---|
1 | New |
3 | In Progress |
6 | Closed |
7 | On Hold |
8 | Not Doing |
priority_id
| priority_id | Description |
|---|---|
4 | Urgent |
5 | Maintenance |
6 | Quote |
7 | Monitor |
benefit_id
| benefit_id | Description |
|---|---|
1 | Energy |
2 | Occupant |
3 | System |
4 | Other |